1. Introduction

1.1 We are committed to safeguarding the privacy of Marcus Verney Sports Therapy users and visitors.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. By using our site, you consent to the use of cookies in accordance with this policy.

1.4 In this policy, “we”, “us” and “our” refer to Marcus Verney Sports Therapy. For more information about us, see Section 8.

2. How we use your personal data

2.1 In this Section 2, we have set out the general categories of personal data that we may process and the purposes for which we may process personal data.

2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is Google Analytics and similar analytics tools. This usage data may be processed for the purposes of analysing the use of the website and services, improving our website, and ensuring the security of our website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services for the benefit of our users.

2.3 We may process your contact details, such as your name, email address, and phone number, which you provide when contacting us or booking our services ("contact data"). This data may be processed for the purposes of communicating with you, providing customer support, and fulfilling your requests. The legal basis for this processing is our legitimate interests in managing our business and providing efficient customer service.

2.4 We may process information related to transactions, including purchases of goods and services that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your payment details, and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.5 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests in operating our website and business.

2.6 We may process information that you provide to us for the purpose of subscribing to our email notifications and newsletters ("notification data"). The notification data may be processed for the purposes of sending you relevant notifications and newsletters about our services. The legal basis for this processing is our legitimate interests in communicating with our website visitors and service users.

2.7 We may process any of your personal data identified in this policy where necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests in protecting and asserting our legal rights and the legal rights of others.

2.8 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests in protecting our business against risks.

3. Providing your personal data to others

3.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.2 Your personal data held in our website database will be stored on the servers of our hosting services providers identified at Microsoft 365 Office Applications and Calendly.com for scheduling purposes. Your transaction data will be securely handled by Stripe for financial transactions.

3.3 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

4. Retaining and Deleting Personal Data

4.1 This Section 4 sets out our data retention policies and procedure, which are designed to ensure that we comply with our legal obligations regarding the retention and deletion of personal data.

4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

4.3 We will retain your personal data until you request its deletion, or until we determine it is no longer relevant to our business needs.

4.4 Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Your rights

5.1 In this Section 5, we have listed the rights that you have under data protection law.

5.2 Your principal rights under data protection law are:

(a) The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

(b) The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

(c) The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

(d) The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

(e) The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

(f) The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

(g) The right to complain to a supervisory authority – You have the right to complain to a Data Protection Authority about our collection and use of your personal data.

(h) The right to withdraw consent – You have the right to withdraw your consent to the processing of your personal data at any time where we rely on consent as the legal basis for processing your data.

5.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting [link to relevant GDPR guidelines].

5.4 You may exercise any of your rights in relation to your personal data by contacting us through the details provided in Section 8.

6. About cookies

6.1 A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

6.2 We use cookies for a variety of purposes, including to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can find out more about the cookies we use and how you can control them in our Cookie Policy.

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We may notify you of significant changes to this policy by email or through a notice on our website.

8. Our details

8.1 This website is owned and operated by Marcus Verney Sports Therapy.

8.2 Our principal place of business is Marcus Verney Sports Therapy, Peakmybody Fitness Suite, Nottingham Road, Stapleford, Nottingham, NG9 8AA.

8.3 You can contact us:

(a) By post, at Marcus Verney Sports Therapy, Peakmybody Fitness Suite, Nottingham Road, Stapleford, Nottingham, NG9 8AA;

(b) By using our website contact